Our Refund Policy

Refund Policy Overview

This refund policy explains how Eir Pharmacy Solution 360 handles refunds, returns and reshipments for every order placed through our online pharmacy. We know that buying prescription drugs online requires trust, so we have built a transparent, customer-first online pharmacy refund policy that protects your money and your privacy. Whether you paid with cryptocurrency, a bank transfer, Zelle, CashApp, MoneyGram or Western Union, you are covered by the same fair terms outlined below.

By placing an order with us, you agree to the terms of this money-back guarantee. We recommend reading this page in full before checkout so you understand exactly how to request a refund on an online medication order, which items are eligible, and how long each refund takes to reach you.

Our 30-Day Money-Back Guarantee

Every purchase is backed by a 30-day money-back guarantee. If you are not completely satisfied with your order, or your package does not arrive as expected, you may request a full refund or a free reshipment within 30 days of your delivery or expected delivery date. This is one of the most flexible refund policies for an online pharmacy, and it applies to customers worldwide — no insurance and no lengthy paperwork required.

Our goal is simple: you should never lose money on a medication order that was lost in transit, arrived damaged, or was shipped incorrectly. If any of those situations apply, we will make it right quickly and discreetly.

Refund Eligibility Criteria

You are eligible for a refund or reshipment on your online medication order if any of the following apply:

• Non-delivery: Your order never arrived and tracking confirms it was not delivered within the estimated timeframe.
• Lost in transit: The package was lost by the courier or marked undeliverable and returned.
• Damaged on arrival: Products arrived broken, leaking, or otherwise unusable.
• Wrong item shipped: You received a different medication, strength, or quantity than what you ordered.
• Customs seizure: In eligible regions, orders held or seized by customs qualify for a one-time free reshipment or refund.
• Duplicate charge: You were accidentally charged more than once for the same order.

To keep your prescription medication refund moving quickly, please keep your order number, payment confirmation, and any photos of damaged packaging. This documentation helps our support team approve your request without delay.

Non-Refundable Situations

To keep pricing low for everyone and to comply with medication safety standards, some situations are not eligible for a refund:

• Orders where an incorrect shipping address was provided by the customer at checkout.
• Packages marked delivered by the courier to the address you supplied, unless local theft or courier error can be verified.
• Refusal to accept a legally shipped, correctly fulfilled order.
• Requests made more than 30 days after the delivery or expected delivery date.
• Change-of-mind returns after a medication has been opened, for health and safety reasons.

If your situation is not listed here, contact our support team — we review every case individually and will always try to find a fair resolution.

Free Reshipment Policy

In many cases, the fastest way to make things right is a free reshipment rather than a refund. If your order is lost in transit, seized at customs, or arrives damaged, we will resend your medication at no additional cost, using discreet, unbranded packaging. You can choose a reshipment or a refund — whichever you prefer.

Reshipments are typically dispatched within 1–2 business days of approval. This reshipment guarantee is part of our commitment to reliable, worry-free worldwide delivery.

How to Request a Refund

Requesting a refund on your online medication order is simple. Follow these steps:

1. Contact support by email at [email protected] or message us on WhatsApp within 30 days of delivery.
2. Provide your order number and a brief description of the issue (non-delivery, damage, wrong item, etc.).
3. Attach supporting evidence such as tracking screenshots or photos of damaged packaging, if available.
4. Choose your resolution — a full refund to your original payment method, or a free reshipment.
5. Receive confirmation. Once approved, we initiate your refund or reship your order right away.

Our support team is available 24/7, so you can start a pharmacy refund request any time, day or night.

Refunds by Payment Method

We accept a wide range of secure payment options, and refunds are always returned to your original payment method whenever possible. We currently accept and refund the following:

• Cryptocurrency refunds (Bitcoin, Ethereum, USDT and others) are the fastest and are sent to the wallet address you provide.
• Bank transfer refunds are returned to the originating account for domestic and international wires.
• Zelle and CashApp refunds are sent instantly to your registered handle.
• MoneyGram and Western Union refunds are issued as a payout you can collect at any agent location worldwide.

If your original payment method is unavailable for a return, our team will arrange an equivalent refund method with you directly.

Refund Processing Timelines

Once your refund request is approved, processing times vary by payment method:

Timelines are estimates and may vary slightly based on your bank, wallet network congestion, or the payout provider. We always initiate approved refunds as quickly as possible.

Contact Us About a Refund

Have a question about your refund, reshipment or this policy? Our support team is here 24/7 to help you resolve any issue with your online medication order.

This refund policy is provided for informational purposes and may be updated periodically. A valid prescription is required for all applicable medications. Always consult a licensed healthcare provider before starting any treatment.